Frequently Asked Questions
General
Where can I buy Smartwhip in Dubai?
You can order authentic Smartwhip, Cream Deluxe, and Relasse products directly from Smartwhip DXB with fast 24/7 delivery across Dubai.
Are your products genuine?
Yes. All Smartwhip and Cream Deluxe chargers we sell are 100% authentic and sourced from trusted distributors.
How do I contact you?
Tap the whatsapp button on any product to start your order or message us on whatsapp at +971 58 676 7550
Products
Which products are available?
We stock Smartwhip Silver, Cream Deluxe Gold, Cream Deluxe Yellow, and Relasse Whip. Availability may vary based on stock levels.
What is the difference between Smartwhip and Cream Deluxe?
Both are premium brands. Differences are mainly in branding, packaging, and certain product variants. We can recommend the best option for your use case.
Do you have size or pack options?
Yes. We offer multiple pack sizes depending on the product and current stock. Ask us on Whatsapp for the latest options and pricing.
Ordering & Payment
How do I place an order?
Open a product and click “Order via Whatsapp.” Share your request and our team will confirm your order instantly.
What payment methods do you accept?
Payment methods depend on order size and location. We will share available options during confirmation on Whatsapp.
Can I schedule a delivery time?
Yes. Let us know your preferred time in Whatsapp and we will arrange the drop-off accordingly.
Delivery & Coverage
Do you deliver across Dubai?
Yes. We deliver across Dubai 24/7. Delivery times vary by area but are typically fast.
Is delivery free?
We offer fast and often free delivery across Dubai. Any delivery fees (if applicable) will be confirmed during checkout on Whatsapp.
Do you ship outside Dubai?
Please contact us on Whatsapp for availability to other UAE emirates and applicable delivery terms.
Wholesale (Bulk Orders)
Do you offer wholesale pricing?
Yes. We provide competitive wholesale prices on Smartwhip, Cream Deluxe, and Relasse products for bulk orders in Dubai and across the UAE.
What is the minimum order quantity (MOQ)?
MOQ depends on the product and current stock. Share your requirements on Whatsapp and we’ll confirm the best pricing and MOQ.
How long does wholesale delivery take?
Most bulk orders within Dubai are delivered quickly. For large pallet orders, we will coordinate timing and logistics with you.
Gallery
Are the photos in the gallery representative of actual stock?
Yes. The gallery shows real products and pack shots from our stock. Actual packaging may vary slightly by batch.
Can I request additional product photos or videos?
Absolutely. Message us on Whatsapp and we can provide up-to-date photos or videos for the items you want.
Authenticity & Returns
Do you offer returns or exchanges?
For safety and quality reasons, returns are handled case-by-case. If there is any issue, contact us immediately and we will help.
How do you ensure product quality?
We source from trusted distributors and store products according to recommended guidelines to maintain quality.